LastPass Reviews
Pros
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Free plan
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Intuitive interface
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Multiple device compatibility
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Password security dashboard
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Free trials
Cons
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No customer support with free plan
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One device limit with free plan
Let’s face it – a data breach is the ultimate nightmare scenario for anyone, and the consequences are the worst for companies. Unfortunately, back in 2022, hackers were able to breach LastPass and steal segments of customer data like usernames and salted and hashed passwords.
Although the incident caused the loss of customer trust and brand reputation, the company has been taking all the measures possible to restore confidence and retain customers. A few examples include splitting from its parent company, enhancing its security infrastructure with strengthened password security and advanced logging, and investing in cybersecurity leadership.
LastPass’s core features were never in doubt, since it offers all elements necessary for excellent password management, such as a password generator, password sharing, dark web monitoring, and autofill. Additionally, there’s a free version with unlimited password storage, free trials, and discounts of up to 20% on all plans.
Free password manager with LastPass
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Features
Features
Form filling
Cloud syncing
Local storage
Password generator
Password sharing
Import browser data
Import competitor data
Export data
Show all
LastPass offers quick access to passwords, notes, addresses, payment cards, and bank accounts. Other types of credentials are available, but must be searched for in the all items section. For additional organization, you can sort credentials into folders and filter results alphabetically or by folder name. Credentials can be imported automatically from popular browsers and password managers or manually with a CSV file.
For your convenience, all credentials can be moved around folders, deleted, set as favorites, and even shared via email. All these actions can be performed in bulk, which comes in handy for organizing multiple passwords simultaneously.
First look
Import
Credentials storage
Creating and storing credentials is pretty straightforward. You can either select a category from the sidebar and add a corresponding credential or add it via the All Items tab, which has forms for multiple credential categories. These include passwords, bank accounts, driver’s licenses, Social Security numbers, and more.
Conveniently, when adding a new password for popular sites like Facebook and Instagram, LastPass automatically adds their logos, making password searching easier.
If you can’t find a suitable category for credentials, LastPass provides the option to create a custom category from scratch using whichever fields you want. We found it helpful to have categories for simple text, text with a copy button, and dates.
People with an extensive list of credentials may find LastPass’s identities particularly useful to divide private information into sub-vaults. For example, you can separate work and home credentials to easily switch between them. Plus, the 1GB of encrypted storage is perfect for backing up important personal documents.
Credential types
Sharing
Sharing and organization
That said, the real star of the show is the Sharing Center, where you can securely share folders and individual credentials with any trusted person and keep track of these items. There is also an option for emergency access, which entitles a trusted third party to log in to your account for a limited time.
The security dashboard is another highlight as it has a security score, letting you know how secure your passwords are. It provides an overview of your credentials, making it easy to fix weak and unsafe passwords individually. Last but not least, to maximize security, LastPass provides dark web monitoring, passwordless logins via its authenticator app, one-time-passwords, a password generator, and a handy user generator.
LastPass Business
In addition to its individual and family plans, LastPass offers one plan for teams and another for businesses. The team plan is designed for smaller businesses, supporting up to 50 users. It has a centralized admin console, team security dashboard, and administrators can deploy up to 25 security policies.
Business goes even further, supporting unlimited users and offering over 100 security policies, advanced reports, group user management, and directory integrations. Additionally, all employees with LastPass Business also receive the Family subscription.
The Business plan also allows admins to integrate their identity provider (IDP), supporting Microsoft Azure AD, Google Workspace, and Okta. This allows for SSO, making it easier for employees to access apps like Dropbox, DocuSign, Slack, and Asana.
Business policies
Business integrations
Apps and browser extensions
Platform support
Web app
Mobile optimized
macOS
Linux
Android
Windows
iOS
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Browser extensions
Google Chrome
Firefox
Safari
Microsoft Edge
Opera
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Back in the day, LastPass was entirely web-based (even if launched from your computer’s desktop), but it’s since stepped up and released fully native apps for Windows, macOS, and Linux. These share the same intuitive interface, featuring a minimalist yet logical design that will immediately catch the eye. Most attention is focused on the vault, so some elements like import/export and the password generator mostly stay hidden in a collapsable sidebar menu under advanced options.
LastPass also provides extensions for popular browsers like Firefox, Chrome, and Safari. These are essential for save and autofill, which is one of the most sought-after features in password managers. It works flawlessly, saving a significant amount of time when logging into accounts.
Interface
Options menu
For mobile devices, LastPass has intuitive apps for Android and iOS that include an encrypted vault, save and autofill, a built-in password generator, credential sharing, and biometric login.
Regarding synchronization across devices, you’re covered as long as you’re a paid subscriber. Otherwise, you’re limited to accessing the account on one device only, with the option to switch between devices up to three times.
Browser extension vault
Browser extension security dashboard
Setup
Data types
Passwords
Passkeys
Payment information
Secure notes
Identities
Receipts
Email accounts
Wi-Fi networks
Software licenses
Bookmarks
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It’s quick to set up LastPass as you only need to choose a plan and create an account to get instant access to your vault. Once you’re on the platform, you get two suggestions to start your password management journey: add your first password or import existing credentials.
Making it easy to migrate to LastPass, there’s the option to import your passwords from all major browsers, including Safari, Chrome, and Firefox. If you’re moving from another password manager, it’s utterly straightforward to transfer your vault to LastPass.
Security and privacy
Security and privacy
Fingerprint login
Mobile app pin unlock
Two-factor authentication
Encryption
AES-256
Considering LastPass’s breach, users might ask if LastPass is a safe password manager. The truth is that even though its data was compromised, it has been making drastic changes in its infrastructure and endpoint security to ensure this never happens again.
Some examples are the expansion of customer data encryption, migrating to a standardized implementation of AES-GCM-256 encryption, increasing the minimum PBKDF2 SHA256 iterations for master passwords, improving MFA, and deploying a new managed Endpoint Detection and Response (EDR) service.
All these efforts should bolster confidence and reassure users that LastPass is a safe password manager and that the chances of being breached again are slim. In addition, LastPass achieved ISO 27701 certification after being externally audited, demonstrating the company’s commitment to transparency.
Pricing
Free version
Password sharing
Cross-platform
# credentials
Unlimited
LastPass’s pricing structure is a breath of fresh air – the more you’re willing to pay, the more features you’ll have access to and devices you can use the software on. Plus, if you only have basic requirements, the free version is perfect. Despite being limited to one user and device type, it includes the most important Premium features.
The main difference between a Free and Premium subscription is that the Premium subscription offers unlimited device connections, advanced sharing options, emergency access, and 1GB of cloud storage instead of 50MB. Users who value these features can take advantage of the company’s 20% seasonal discount and subscribe for as little as $2.40 per month with annual billing.
1 user
1 device
Unlimited passwords
Save and autofill
50MB cloud storage
Dark web monitoring
Individual sharing
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Premium
$2.40/mo
Billed annually
1 user
Unlimited devices
Unlimited passwords
Save and autofill
1GB cloud storage
Dark web monitoring
Group sharing
Emergency access
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Families
$3.20/mo
Billed annually
Up to 6 users
Unlimited devices
Unlimited passwords
Save and autofill
1GB cloud storage
Dark web monitoring
Group sharing
Emergency access
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Teams
$3.20/user/mo
Billed annually
Up to 50 users
Unlimited devices
Unlimited passwords
Save and autofill
1GB cloud storage
Dark web monitoring
Group sharing
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Admin console
25 policies
For under an additional dollar per month, LastPass offers the Families plan. It supports up to six users and includes a family management dashboard, making it an excellent choice for households or groups of friends looking for a cost-effective password management solution. By splitting the monthly cost among six users, each person would pay $0.53 per month, totaling only $6.36 per user per year.
For small businesses with up to 50 users, LastPass offers the Teams plan for $3.20 per user per month and includes an admin console and policy enforcement. Larger businesses also have a designated plan that supports unlimited users and has additional features like customer user management, advanced organization, and directory integrations.
The icing on the cake is that not only are there seasonal discounts of up to 20%, but also free trials for all plans with no payment details required. Namely, a 30-day free trial for Premium and Families, and a 14-day free trial for Teams and Business. LastPass accepts all major credit and debit cards for payments.
Accepted payment methods
Visa
Mastercard
American Express
Discover
PayPal
Wire Transfer
Check
Crypto
Customer service
Customer support
24/7
Live chat
Email
Phone
Community
FAQs
Video tutorials
Remote desktop
Blog
Facebook
Instagram
X
YouTube
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LastPass’s customer support includes articles, a community, and 24/7 support via chatbot, phone, or email. Unfortunately, free users only have access to the first three resources. We found this disconcerting, as customers on the free plan have no way to directly get in touch with an actual support agent.
In these cases, when faced with an issue, they must resort to FAQs, a chatbot, or its community (which is the option we recommend). While there are official social media accounts on Facebook, Instagram, X, LinkedIn, and Youtube, these aren’t suitable to get in touch with customer support.
Bottom line
When it comes to password management, LastPass might not be our first choice, but it still deserves considerable praise. It offers intuitive desktop and mobile apps for the most common operating systems, such as Windows and iOS, and extensions for the most popular browsers.
Plus, users can easily adhere to the best password hygiene practices with features such as saving and auto-filling, a password generator, advanced sharing, cloud storage, dark web monitoring, and a security dashboard for accessing password safety.
If you’re on a budget, opting for LastPass's free plan is the way to go. Although it doesn’t include customer support and is limited to one device, it provides essential features for password management. For the best value with a paid subscription, consider the Families plan, which supports up to six users. This allows you to split the annual cost, making it only $6.36 per user per year. Additionally, LastPass typically offers seasonal discounts and free trials for all its plans.
No one can deny that LastPass experienced a significant decrease in user trust following a breach incident. It was expected, especially with the company’s poor communication in the months immediately following the event.
Nevertheless, LastPass has since made significant changes to all its infrastructure, from bottom to top, to ensure the highest level of security.
Can LastPass be trusted?
After its 2022 major breach incident, LastPass started changing and upgrading its cybersecurity infrastructure, covering multiple aspects of its operations. This includes deploying stronger encryption methods, enhancing 2FA and MFA processes, and increasing the budget allocation for security audits and penetration testing.
No password manager company can 100% guarantee that there won’t be any breach, but LastPass's efforts to upgrade its infrastructure make that scenario highly unlikely.
Should I still use LastPass?
Despite a few data breaches, LastPass is not necessarily unsafe to continue using. The security largely depends on the strength of your master password prior to any incidents.
Even then, hackers would need to use brute force techniques to succeed. We recommend making sure your vault’s master password is long and strong, and enable MFA for an additional layer of protection.
Where is LastPass data stored?
LastPass's vault data is stored in the U.S. and uses AWS cloud hosting for secure storage. Data cannot be relocated unless you’re subscribed to the Business plan. In those cases, users have the option to request for their data to be moved to Europe, Canada, Australia, Singapore, or India.
Who owns LastPass?
LastPass is owned by Francisco Partners and Elliott Management, two private equity firms that have been assisting the company in operating as an independent business since May 2024. CEO Karim Toubba, who has been working with LastPass since 2022, leads the company’s daily operations and strategic direction.
Can LastPass generate passwords?
Yes, LastPass includes a password generator, compatible with up to 99-character passwords, including lower and upper case, numbers and random symbols.
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Recent updates
See a list of the modifications that were made to this article.
October 22, 2024
Complete overhaul of the review to critique LastPass's new features and security updates.
Sérgio F.
Mary P.
User reviews